Refund policy

Return & Refund Policy

Due to the nature of my products, please read the specific terms below before getting in touch.

Perishable & Food Products

As my baked goods (including sourdough loaves, cookies, and cinnamon rolls) and sourdough starter are perishable food items, I am unable to accept returns. Please inspect your order upon reception and contact me immediately if your item is defective, damaged, or incorrect, so I can evaluate the issue and make it right.

Sourdough Starter

Please note that sourdough starter is a living product and I cannot guarantee it will arrive in perfect condition. Its appearance, smell, and activity level may be affected by weather conditions, movement during transit, and delivery timescales. This is the nature of shipping a live culture and is outside of my control. Full care and feeding instructions are included with your order. If you have any concerns upon arrival, please contact me and I will do my best to help.

Digital Products (E-Recipes)

All digital downloads, including e-recipes, are non-refundable once purchased and the download link has been accessed. Please read the product description carefully before purchasing. If you have not yet accessed your download and wish to cancel, please contact me as soon as possible.

Damages & Issues

Please inspect your order upon reception and contact me immediately if your item is defective, damaged, or if you receive the wrong item, so I can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following cannot be returned: perishable food products, digital downloads once accessed, and gift cards. Sale items are also non-refundable.

Returns

If a return is agreed, I will contact you directly to arrange the return address. Please do not send items back without first contacting me, as returns sent without prior agreement will not be accepted.

To start a return, please contact me at mrsduxburysourdough@gmail.com with your order details and reason for return.

Shipping

I currently ship within the UK only.

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact me at mrsduxburysourdough@gmail.com.

Contact

For any return or refund questions, please contact me at mrsduxburysourdough@gmail.com.