Shipping policy

Last Updated: 22 june 2026

Collection of Baked Goods

All freshly baked products, including sourdough loaves, cookies, cinnamon rolls, and other baked items, are available for collection only from Northwich, Cheshire.

Collection details and instructions will be provided following confirmation of your order. Customers are responsible for collecting their order within the agreed collection window.

Digital Products

Digital products, including e-recipes and downloadable guides, are delivered electronically following successful payment.

No physical shipping is required for digital products. Customers will receive access to their digital download immediately following purchase.

Shipping of Sourdough Starter

Mrs Duxbury's Sourdough currently ships sourdough starter within the United Kingdom only.

As sourdough starter is a live culture, orders are dispatched Monday to Friday only. This helps prevent the starter from remaining in postal warehouses over the weekend, which may affect its condition and activity.

Customers will be notified once their order has been dispatched.

Delivery Times

Delivery times are estimates only and are not guaranteed.

Whilst every effort is made to dispatch orders promptly, delays may occur due to courier delays, adverse weather conditions, postal disruptions, or other circumstances outside our control.

Mrs Duxbury's Sourdough cannot accept responsibility for delays once an order has been handed to the delivery provider.

Sourdough Starter During Transit

Sourdough starter is a living product. Its appearance, smell, consistency, and activity level may vary following transit.

Factors such as temperature, movement during shipping, and delivery times can affect the condition of the starter on arrival. Full care and feeding instructions are provided with every order.

Shipping Charges

Shipping costs for sourdough starter are calculated at checkout and displayed before payment is completed.

Incorrect Addresses

Customers are responsible for providing accurate delivery information.

Mrs Duxbury's Sourdough cannot be held responsible for delays, failed deliveries, lost parcels, or additional costs resulting from incorrect or incomplete address details provided during checkout.

Damaged, Incorrect or Missing Orders

Please inspect your order upon arrival.

If your sourdough starter arrives damaged, if you receive the wrong item, or if there is an issue with your order, please contact us as soon as possible at mrsduxburysourdough@gmail.com so that we can investigate and resolve the matter.

Where appropriate, we may request photographs of the product and packaging.